Refund Policy

The item’s price changed after the transaction

You bought, sold, or received the wrong item, wrong float, wrong pattern, or wrong wear unless our website made an error.

You changed your mind

You listed or instant sold an item at a price you now regret

Money you deposit stays in your balance until you spend it. If you haven’t used any part of a deposit funded by your debit or credit card, you can request a full refund of that deposit as long as your request comes within 24 hours of purchase. Partial refunds aren’t available. Once any of it is spent, the deposit is considered used. Refunds go back to the original payment method only and are processed within 48 hours of approval. Request one via live support or by emailing support@cs.deals

Crypto transactions are irreversible by nature. Sending to the wrong address or wrong network is not something we can recover.

You paid and the balance never arrived; We credit the full amount once we confirm the payment

You were charged twice for one deposit; We refund the duplicate to the original method or credit it, your choice

You bought an item but the item was never delivered; We make you whole or procure a replacement item

Trade failed but you were charged or your item was taken; We return the item where possible or credit the balance if not possible

Item received doesn’t match what was listed (wrong float, missing stickers, different item); We take the item back and refund in full, if reported within 24 hours of the trade

A bug on our end caused a loss; We make you whole

Your account is suspended while we aggressively dispute it and recover the funds disputed

We submit full transaction evidence to your bank, including Steam trade records, login history, browser metadata, location data, IP addresses, and anything else needed.

Any balance or items on the account are frozen until the dispute closes

We share confirmed chargeback fraud with the fraud prevention networks our payment partners use, which can affect your ability to transact with other merchants

If the chargeback is found to be fraudulent, the account is permanently closed. Chargeback fraud is a criminal offense in most jurisdictions and we report it where appropriate