Dear Valued Customers,

We're delighted to bring you a significant upgrade to our platform. We extend our deepest apologies to our existing customers who experienced some confusion and inconvenience during this transition. We acknowledge that some aspects of the upgrade were less seamless than we intended due to unforeseen circumstances, and we sincerely regret any inconvenience caused.

In our commitment to maintaining clear and transparent communication, we'd like to walk you through the main changes we've made:

1. Improved Checkout Flow: We've partnered with a new provider, Adyen.com, to deliver an improved payment experience. You can now expect swifter payment processing, higher transaction limits, and similar processing fees, resulting in a more seamless and frictionless checkout process. For your added convenience, you can now make purchases directly without needing to deposit funds into your balance, though this option remains available if preferred. Items in your order will be reserved for you when you create an order this way, so you can be sure to get them.
2. Direct Purchases from Wallet Balance: As always, you can make purchases directly using your account balance without any extra fees or costs. This means you can utilize your sales proceeds to make additional purchases without needing to withdraw funds.
3. Accepting Different Currencies For Sellers: Sellers can choose which currencies they want to accept. Regardless of the seller's chosen currencies, items can be purchased using any of currency in most instances. Miscommunication, unstable service status and misleading user interface caused initial confusion about this feature; we’ve taken steps to address this issue and we will continue to improve it further. This feature mitigates the need for currency conversion fees for global customers, a common pain point on many other marketplaces.
4. Changes to Account Balances: For existing accounts, any old balance must be converted into EUR or Crypto USD balance. These funds can be withdrawn or used directly for further purchases on our platform. In contrast to our previous balance system, funds are now segregated into Fiat (USD & EUR) and Crypto USD. These two types of balances are independent and not interchangeable - Crypto USD balance cannot be converted to Fiat, and vice versa. Crypto USD balance can only be withdrawn in crypto-currencies. Crypto balance is pegged to USD and its value will not fluctuate in your balance.

We acknowledge that the beginning of this new chapter was less smooth than we had hoped, but we've since identified and corrected all known issues. We want to reassure you that we are not stopping here - over the coming days, we will be working continuously to refine our website further and address any potential areas of confusion about our services.

We're more dedicated than ever to delivering the high-quality service you deserve. We deeply appreciate your patience and understanding during this transition.

If you have further questions or concerns, please do not hesitate to reach out to us.

With warmest regards,
CS.Deals Team

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