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Questions and answers

[VIDEO] Trading with multiple bots

[VIDEO] Trading tradelocked items

How do I trade skins?

  1. Log in on the website
  2. Select the items you want to trade from your inventory on the left by clicking on them to add them to your offer.
    You also need to select items from our inventory on the right.
    The item prices are shown on the items and the value of your offer needs to be at least the value of the items you chose from our inventory.
    If you have trade-tokens on your account, it will automatically be used for the trade if you choose more value from us than your own inventory.
  3. After selecting the items you want to trade, click the TRADE button. A Steam tradeoffer will be sent to you. The offer will ask for all of your items and if possible, all of of our items will be added to the same offer. Sometimes the items you selected are on different Steam bots and they will be sent after you accept the first tradeoffer, because they can't all be included in the same tradeoffer.

Is this a scam?

Absolutely not! CS.DEALS has been a reputable and distinguished service since 2016 and we are whitelisted on the official CSGO trading subreddit: https://www.reddit.com/r/GlobalOffensiveTrade/wiki/whitelist#wiki_cs.deals.3A

Why is the Steam tradeoffer missing items from the bot?

There can be several reasons for this:
  1. The items you selected to trade are stored on different Steam bot accounts and Steam tradeoffers can only include items from a single account. When this happens, your trade will be sent to a bot with some of the items you chose and the rest of the items will be sent to you after the tradeoffer is accepted.
  2. An item you want to trade from us is still tradelocked on Steam. It means the item is not yet tradable on Steam and it is shown on the item when it becomes tradable. In this case the tradelocked items will be moved to your on-site inventory and you will be able to withdraw them to Steam when they become tradable.
  3. The bot you are trading with doesn't have enough space for all your items. In this case the items will be sent to a different bot that has enough space and the selected items will be sent to you after you accept the tradeoffer.
In any case, it is still perfectly safe to accept the trade as you will receive the missing items after the trade.

Cashoutable / Uncashoutable money balance

Cashoutable balance is money that you can withdraw using the available payment methods or spend on the marketplace. Money from real money marketplace item sales will go to your cashoutable balance. Uncashoutable balance is money that comes from your money deposits and it can only be spent, not withdrawn.

What is on-site inventory?

At CS.DEALS your account has its own inventory called on-site inventory for storing Steam items. These are items that you own but they are not on your Steam account. You can trade and sell items from your on-site inventory at CS.DEALS the same way as you would do with your Steam items.
You can view your on-site inventory on the My inventory page. Your on-site inventory items are also shown in your item list before your Steam items and you can identify them from the icon.

How do I withdraw items from my on-site inventory?

To withdraw items you need to go to the My inventory page. Just click the items you want to withdraw and click the Withdraw button. If you don't accept the trades, they will still remain in your on-site inventory.

How do I trade tradelocked items? What are tradelocked items?

Tradelocked items are Steam items that are not yet tradable on Steam.
You can trade tradelocked items from the bot the same way as you would trade any other skins. The items will be stored in your on-site inventory after the trade and you will be able to withdraw them after they become tradable on Steam.

What do the and icons mean in a trade?

Items marked with will be traded to your on-site inventory instead of Steam. Check Why is the Steam tradeoffer missing items from the bot? why the items aren't in the Steam tradeoffer.
Items marked with will be included in the Steam tradeoffer.

Why is my skin unstable?

Item prices fluctuate and sometimes we are not able to accurately determine the price of an item. When this happens the item price is marked as unstable and it will not be tradable.

Why is my item overstock?

To prevent our bots from receiving too many of a single item type, we have set limits on how many items of that type we can take in. The limits are determined by multiple factors.

How do I add balance / trade-tokens to a trade?

If your account has trade-tokens, they will be automatically used on a trade you make if you offer less skins than you select from the bot.

How do I add balance to my account?

You can deposit money to your money-balance using many different payment methods at the Deposit & Withdraw page. You can use the deposited balance to buy trade-tokens for the trade bot there as well.

Real money balance and trade-tokens? What's the difference?

Real money balance is used on the Marketplace, whereas trade-tokens can only be used on the Trade bot. You can buy trade-tokens with real money on the Deposit & Withdraw page. You can deposit money to your money-balance using many different payment methods at the Deposit & Withdraw page.

Does balance expire?

Your balance or trade-tokens will never expire and you can keep them on your account without worry.

Do items in my on-site inventory expire?

Your items will never expire and you can keep them on your account without worry.

How is Bitcoin cashout fee calculated?

To ensure that our sent Bitcoin transactions get confirmed (arrive) soon after sending, our system constantly calculates and updates the transaction fee used for our Bitcoin transactions based on the current state of the Bitcoin network. During some time periods the fees can climb higher until they recover back to their "resting" value. You can see data of historical Bitcoin transaction fees here. Our fees closely follow this graph.

Error: Your Steam profile is untradable for an unknown reason

We give you this error when Steam prevents us from sending you a trade offer and we can't check the reason why your profile is untradable. You can find the reason yourself by trying to send a trade offer to someone, for example here
Still have questions?

You can also DM us on Twitter or email us at support@cs.deals

When you write to us, please include as much information about your issue as possible so we can quickly help you. You should at least include the link to your Steam profile.

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